bbb88 Privacy Policy

bbb88 ("we", "us", "the Platform", "bbb88") operates the online betting and casino platform accessible at https://bbb88.io and all associated subdomains, mobile interfaces, and applications. We provide cricket sportsbook, live casino, slots, Megaways titles, fishing games, and related services to adult players located in Bangladesh, with all transactions denominated in Bangladeshi Taka (৳).

As part of delivering these Services, bbb88 collects, processes, stores, and in certain limited circumstances shares personal data relating to our players and prospective players. We take our obligations as a data controller very seriously and are committed to processing personal data lawfully, fairly, and transparently.

This Privacy Policy describes in detail the categories of personal data we collect, the purposes for which we process it, the legal grounds on which we rely, the parties with whom we may share it, the period for which we retain it, and the rights you hold as a data subject. It should be read alongside the Terms & Conditions and the Responsible Gaming Policy, which together with this Policy form the complete agreement governing your use of bbb88.

For the purposes of this Privacy Policy, the data controller responsible for your personal data is bbb88, the operator of the bbb88 platform at https://bbb88.io. The data controller determines the purposes for which and the means by which personal data is processed.

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or need to report a potential data breach, you may contact the bbb88 data team directly using the contact details set out in Section 14 of this Policy.

bbb88 collects personal data through multiple touchpoints during your interaction with the Platform. The categories of data collected are set out in the table below:

We may also collect data about you from third-party identity verification providers, fraud prevention databases, and payment processing partners where this is necessary to verify your identity or to detect and prevent fraudulent activity on the Platform.

bbb88 processes personal data only for the purposes described in this Policy. The primary purposes for which we use your data are as follows:

• Account Creation and Management: To register your Account, verify your identity, maintain your account profile, manage login credentials, and provide you with access to the full range of bbb88 Services.
• Payment Processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and supported bank channels; to reconcile transactions; and to manage refunds where applicable.
• Identity Verification and KYC Compliance: To verify that you meet the minimum age requirement of 21 years, to confirm your residential address in Bangladesh, and to fulfil know-your-customer (KYC) obligations.
• Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, chargeback fraud, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
• Customer Support: To respond to your enquiries, complaints, and support requests; to resolve disputes; and to maintain records of our communications.
• Service Improvement and Analytics: To analyse aggregated, anonymised usage data to understand how players interact with the Platform, identify technical issues, and improve the quality, performance, and user experience of bbb88 products and features.
• Responsible Gaming: To enforce self-imposed limits and exclusions; to monitor for signs of problem gambling; and to provide timely interventions and support resources where appropriate.
• Legal and Regulatory Compliance: To comply with applicable laws, regulatory directions, court orders, and lawful requests from competent authorities, including anti-money laundering (AML) obligations.
• Marketing Communications (with consent only): To send you promotional offers, bonus notifications, seasonal promotions (such as Eid or Pohela Boishakh specials), and product updates — but only where you have given explicit consent to receive such communications.

bbb88 processes personal data on the following legal grounds, depending on the specific purpose:

• Performance of a Contract: Processing that is necessary to register your Account, provide the Services you have requested, process your deposits and withdrawals, and manage your ongoing relationship with bbb88 as a platform member.
• Legal Obligation: Processing that is required to comply with applicable legal requirements, including KYC and AML obligations, age verification duties, and lawful requests from regulatory authorities or courts.
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, and the improvement of bbb88 Services — provided that such processing does not override your fundamental rights and freedoms. bbb88 has assessed that its legitimate interests in maintaining a secure, fair, and reliable platform are proportionate and do not unduly prejudice your interests.
• Consent: Processing for marketing communications and non-essential cookies — where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing. Withdrawal of consent does not affect your right to use bbb88 Services.

bbb88 uses cookies and similar tracking technologies (such as pixel tags, web beacons, and local storage objects) on the Platform. Cookies are small text files stored on your device that help us operate the Platform effectively, remember your preferences, and understand how you use our Services.

The categories of cookies used by bbb88 are as follows:

• Strictly Necessary Cookies: Essential to the basic operation of the Platform. These cookies enable core functions such as secure login session management, fraud prevention, load balancing, and maintaining the state of your account session. These cookies cannot be disabled without rendering the Platform non-functional.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised information about how players navigate and interact with the Platform. This data helps us identify and resolve performance issues and improve the user experience. These cookies do not collect personally identifiable information.
• Functionality Cookies: Used to remember your preferences and settings, such as your preferred language, notification settings, and display preferences, so that you do not need to re-enter them on each visit.
• Marketing and Targeting Cookies: Used only where you have explicitly consented, to deliver relevant promotional communications and to measure the effectiveness of marketing campaigns. You may withdraw consent for these cookies at any time via your Account settings.

You may configure your browser to refuse all or certain categories of cookies. Please note that disabling strictly necessary cookies will impair your ability to use the Platform, and disabling functionality cookies may result in the loss of saved preferences. bbb88 does not use cookies to collect sensitive personal data such as financial details or identification document images.

bbb88 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Your personal data may be shared with the following limited categories of third party, and only to the extent necessary for the stated purpose:

• Identity Verification Providers: Third-party KYC and AML service providers who perform identity verification checks, age verification, politically exposed person (PEP) screening, and sanctions list checks on behalf of bbb88. These providers act as data processors under binding data processing agreements.
• Payment Processing Partners: Mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking institutions (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) with whom bbb88 partners to facilitate deposits and withdrawals in ৳. Financial data is shared only to the extent required to process your specific transaction.
• Game Providers and Studios: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Relax Gaming, and Spribe may receive technical session data (such as player session tokens and game round data) necessary to operate their games within the bbb88 Platform. These providers do not receive identity or financial data beyond what is required for game operation and dispute resolution.
• Fraud Prevention and Security Services: Third-party services used to detect and prevent fraudulent activity, bot traffic, multi-accounting, and other forms of Platform abuse. Data shared is limited to technical and usage data.
• Customer Support Infrastructure: Third-party customer support platforms used to manage live chat and email support channels. Support agents operate under strict data confidentiality obligations.
• Legal and Regulatory Authorities: Where bbb88 is required to do so by law, court order, or a lawful request from a competent regulatory or law enforcement authority, personal data may be disclosed. bbb88 will notify you of such disclosures where legally permitted to do so.

bbb88 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:

At the end of the applicable retention period, personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes.

As a data subject, you have the following rights in relation to your personal data held by bbb88. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Subject Request".

• Right of Access: You have the right to request a copy of the personal data bbb88 holds about you, along with information about how it is used and with whom it has been shared. We will provide this information within 30 days of receiving a verified request.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held about you is corrected without undue delay. Some data points (such as your registered name or date of birth) may require identity document verification before being updated.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and consent is the only legal basis), or where the processing was unlawful. Please note that this right is subject to bbb88's legal obligations to retain certain data — in such cases, we will inform you of what data must be retained and for how long.
• Right to Restriction of Processing: You have the right to request that bbb88 restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for fraud prevention purposes. bbb88 will assess your objection and will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based solely on your consent (e.g., marketing communications), you may withdraw that consent at any time without detriment. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

bbb88 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• Encryption: All data transmitted between your browser or device and the bbb88 Platform is encrypted using TLS 1.3. Sensitive data stored on bbb88 servers — including identity documents, financial data, and authentication credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within bbb88's internal systems is restricted on a strict need-to-know basis. All internal access events are logged and subject to regular audit review.
• Two-Factor Authentication (2FA): bbb88 offers 2FA via SMS OTP for all player Account logins. Players are strongly encouraged to enable 2FA via their Account security settings to provide an additional layer of protection against unauthorised access.
• Penetration Testing and Vulnerability Management: bbb88 conducts regular security assessments of its infrastructure, including penetration testing, to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response Plan: bbb88 maintains a documented incident response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, bbb88 will notify the affected individuals and relevant authorities in accordance with applicable requirements without undue delay.
• Staff Training: All bbb88 personnel who handle personal data receive mandatory training on data protection principles and obligations. Strict confidentiality obligations are embedded in all employment and contractor agreements.

Despite these measures, no online platform can guarantee absolute security against all threats. You are encouraged to take reasonable steps to protect your own Account, including using a strong, unique password, enabling 2FA, and keeping your login credentials confidential.

bbb88 is strictly an adult platform. The Services are intended solely for individuals who are 21 years of age or older. bbb88 does not knowingly collect, process, or store personal data relating to individuals under the age of 21.

If bbb88 discovers or is notified that personal data has been collected from an individual under the age of 21, the relevant Account will be immediately suspended, all associated funds will be withheld pending investigation, and the personal data of the underage individual will be deleted from bbb88's systems as soon as reasonably practicable, subject only to any legal obligation to retain records of the regulatory breach.

If you are a parent or guardian and you believe that your child (under 21) has registered an Account on bbb88 and provided personal data without your knowledge, please contact us immediately at [email protected] with the subject line "Underage Account Report". We treat all such reports as a priority and will investigate and act within 24 hours of receipt.

The bbb88 Platform may contain references to or integrations with third-party game providers and payment services. While bbb88 selects its partners carefully and requires them to operate to appropriate data protection standards, bbb88 has no control over and accepts no responsibility for the privacy practices, data policies, or security measures of third-party services accessed outside the bbb88 Platform.

This Privacy Policy applies solely to data collected and processed by bbb88 through the bbb88 Platform at https://bbb88.io and its associated subdomains and interfaces. When you interact directly with any third-party provider — for example, when using your bKash or Nagad application to initiate a payment — you are subject to that third party's own privacy policy and terms of service, not this Policy. bbb88 recommends that you review the privacy notices of all third-party services you use in connection with your bbb88 Account.

bbb88 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our Services. The revised Policy will be published on this page with the "Last Updated" date revised accordingly.

Where a change is material — meaning it meaningfully alters your rights or the way we process your personal data — bbb88 will provide advance notice via the email address registered to your Account, via an in-platform notification, or both, at least 14 days before the change takes effect. Continued use of the bbb88 Platform after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how bbb88 protects your personal data. The version published on this page at any given time is the version currently in effect. Archived versions of previous Privacy Policies are available on request by emailing [email protected] with the subject line "Privacy Policy Archive Request".

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which bbb88 processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 9, please contact us using the details below. All communications must be in writing — we are unable to accept data subject requests made verbally.

bbb88 is committed to resolving all data protection concerns promptly and fairly. If you are not satisfied with our response to a complaint or data subject request, you have the right to escalate the matter to the relevant data protection or supervisory authority in your jurisdiction. bbb88 will cooperate fully with any such authority in the investigation of complaints.